Address

Maythorn 

St.Neots Road

Hardwick

Cambridge

CB23 7QL
 

info@maythorn.co.uk

Tel: 07494360255

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What Do We Offer and What to Expect?

Osteopathic consultation, 60 minutes , Price £48

 

-This is the first treatment for those new to the Maythorn Therapy Clinic and Osteopathy.

- It consists of a 10-20 minute case history, where we chat about your injury and any medical notes.

- Followed by a 10 minute examination, this is a series of movement tests to see where the injury is affecting and what the cause may be.

- From these a tailored treatment is made for you and your injury.

- After the treatment there maybe time for a breif discussion about the consultation and any advice to help the injury.

Continuing treatment, 40 minutes, Price £43

 

- This is for previous patients and to continue your treatment plan.

- This consists of a brief review of the injury and progression.

- Followed by a brief and specific examination of the injury.

- The rest is for your treatment.

 

Further notes: Please read before your appointment!

 

Please be aware that the length of treatments may vary as some cases may need more or less time depending on the problem. 

ANY CANCELLATIONS MADE UNDER 12 HOURS WILL BE CHARGED A SET FEE OF £26.00, unless you re book with us or contact us 24 hours before your appointment.
With any Osteopathic Consultation and Treatment appointments, your practitioner we talk through and confirm our Information and Consent document, this is to ensure your safety, privacy and concerns are looked after. 
To make things easier, please make time to read through all of the information below before you make an online booking, therefore if you have any questions we have time to answer them in the appointment. You can also read and e sign before you arrive to make the process quicker and therefore start the sooner. If you are happy with the below and would like to e sign, please send us an email or use the contact us page and we will reply with the e sign document. 
 
If you do not e sign before your appointment or haven't read the below, don't panic we will go through all of the below and more but please do allow 5-10 minutes for this during your appointment. We recommend you arrive 5 minutes earlier to make sure we have time for treatment during your appointment.
 
 

Data Protection Act

The Data Protection Act or GDPR, General Data Protection Regulation, states that all personal information that is recorded and stored via computer or organised paper filling system, for reasons like Osteopathic treatment, must comply to the Information Commissioner's standards to safe guard the data given.

This means all your case history notes and personal details taken will remain with your practitioner in a secure storage facility or on a data processor that the Osteopath has confirmed is within the data protection act. Your notes are a legal document, these can be viewed or copied at any time.

The referral of your personal details or notes, sent either to yourself or to a separate organisation, such as a private health consultant, can only be conducted with your permission and consent. The consent is recorded on your notes. Your consent is very important to us, therefore this can be reviewed or changed at any time if you have any concerns.

The notes will also comply with the legal length of time required to store your details. For Osteopaths, its up to 8 years. If we treat children their data stays with us until their 25th birthday. This is subject to change, for example, if we continue to see you longer than an 8 year period, the notes will therefore be stored for a longer time period.

If you aren't continuing on with Osteopathy or with your practitioner and you would like to erase all your details, this servise called Erasure is available at any time. Written consent must be provided as proof that yor data is to be removed from our system.

We will always let you know if we may need to contact you in the future and why. However you can opt out of any further communication with your practitioner at any time as well as alter your preferred method of contact with us.

If you have any concerns about Osteopathy, our services or any other queries please do contact the clinic or your practitioner. However if you would like to discuss this with another health professional, we recommend the Institute of Osteopathy, all contact information is found on their website www.iosteopathy.org.​


​If you are unsatisfied with the above and would like to place a formal complaint against an Osteopath, the General Osteopathic Council will help guide, support and go through the procedure with you. All the information for complaints is on their website, www.osteopathy.org.uk.

 - For a copy or summary of your case history notes a charge of £10.00 for an electronic referral is charged, this will be explained at the time of any request for notes. For any paper case history note referrals the charge is £20.00. 

Lots of information about data protection can be found on the ICO website, Information Commissioner's Office: https://ico.org.uk/. This information will be updated in May 2018 as the new GDPR act will start.

If you have any queries on the information above please don't hesitate to contact us, details are on our contact page.

 
Other Important notes to read!!!
During the examination it may be necessary to remove items of clothing,  if you are uncomfortable dressing down to your underwear please bring loose clothing or sports clothing i.e shorts, vest top.
-Any child under the age 16 must be accompanied by a parent or guardian at all times!
-Your practitioner maintains the right to stop any treatment, at any time if the case history isn't complete, if practitioner deems it inappropriate for the patient or if the patient acts in a way that comprises the safety of the practitioner or the clinic.
- You, the patient, have the right to stop the treatment at any time or discuss different treatment options if you are unhappy with our service.
- Please be aware that Osteopathy is a manual therapy which means that our treatments are hands on, we use our hands to treat musculoskeletal stress and strains, our treatment techniques can be active as well as gentle. Just like when you work out at the gym, you can be sore the next day. We call this post treatment soreness, this can be present up to 48 hours after your treatment. If you have any concerns please let your practitioner know, we will talk to you about this during your  appointment to confirm awareness of our techniques and post treatment soreness.
- Please look at our price list on our website for all our services, please ensure you have means of payment and are able to pay directly after the appointment or on the same day. Failure to do so will prevent us from continuing on with the treatment or future treatments.
-If your insurance company requires an invoice please let your practitioner know and we will provide this via paper or email copy. If your insurance company is paying for the treatment, please let the practitioner know before the appointment starts. If your insurance company fails to pay, you will be expected to pay the outstanding charges.
-We advise to arrive 5 minutes early for your appointment to allow as much time for your treatment as possible.
 
If you need more information on any of the details above please contact the clinic directly.